We know your privacy is important to you, and we work hard to earn and keep your trust. MDVISIT JV, LLC d/b/a MDVISIT CLINIC affiliates and related entities (the “Company,” “we,” “us,” and “our”) respect your privacy and are committed to protecting your privacy through our compliance with this Privacy Policy (the “Policy”), and any related data, accounts, profiles, forms, and all other content provided therein for the purposes of providing educational virtual second opinion services (the “Services”) through the Website.
This Policy describes:
The types of information we collect from you or that you may provide when you visit our website are available at:
This Policy applies to information we collect on this Website or in emails and other electronic messages between you, other users of the Services, and the Company, and information gathered when you interact with the Website and Services as disclosed in this Policy.
Please read this Policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our policies and practices, please do not use our Website or access our Services. By using our Website, you agree to the terms of this Policy. This Policy may change from time to time (see below, “Changes to this Policy”). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
This Policy should be read in conjunction with any applicable Website Terms of Use, into which this Policy is incorporated by reference.
The laws that protect privacy and the confidentiality of individually identifiable health information, such as the Health Insurance Portability and Accountability Act (“HIPAA”) may also apply to telemedicine and may apply to certain aspects of the Services.
Should you engage the Services, you will receive and have the opportunity to review, and you must acknowledge the Company’s Notice of Privacy Practices (“NPP”) prior to participating in the Services. The NPP explains how the Company may use and disclose individually identifiable health information for treatment, payment, and healthcare operations.
However, please note that not all information you provide or use through engagement of the Website or Services is necessarily protected by HIPAA. Regardless, your Personal Information will always be processed in accordance with this Policy. Should there ever be a conflict between this Policy and the NPP with respect to any Personal Information, the NPP shall apply.
The information we gather and that you provide is collected to provide you with relevant information and the Services you request, in addition to various other purposes, including, but not limited to:
We do not sell or lease your Personal Information to any third party. We may disclose your Personal Information to our trusted third-party business partners in accordance with this Policy. We work with a number of partners that help us process your requests, deliver customer service and support, send email marketing communications, and provide high-quality experiences that you have come to expect from us. We will share your Personal Information with these third parties to allow them to fulfill the service that they provide to us. These third-party partners are under contract to keep your Personal Information secure and not to use it for any reason other than to fulfill the service we have requested from them. Except as described in this Policy, we will not share your information with third parties without your notice and consent, unless it is under one of the following circumstances:
There are circumstances where the Company may decide to buy, sell, reorganize, or merge its business in selected countries. Under these circumstances, it may be necessary to share or receive Personal Information with prospective or actual partners or affiliates. In such circumstances, the Company will ensure your Personal Information is used in accordance with this Policy.
We want to provide you with the relevant information that you have requested. When possible, we will always provide options as to what information we collect and how you can manage any preferences that pertain to such information. If we provide subscription-based services, such as email newsletters, we will allow you to make choices about what information you provide at the point of information collection or at any time after you have received a communication from us while you are subscribed. Transactional or Service-oriented messages, such as appointment confirmation messages, are usually excluded from such preferences, as such messages are required to respond to your requests or to provide Services, and are not intended for the purposes of marketing. We will not intentionally send you email newsletters and marketing emails unless you consent to receive such marketing information. After you request to receive these emails, you may opt out of them at any time by selecting the “unsubscribe” link at the bottom of each email. Please note that by opting out or unsubscribing you may affect other services you have requested we provide to you, in which email communication is a requirement of the service provided.
You may have the opportunity to receive SMS or “text” messages, pre-recorded voice messages, or auto-dialed phone calls from the Company, its affiliates, and related entities as well as third parties. Such messaging may be used to authenticate your identity or mobile device, as well as provide you with informational updates about services or products you may have requested. In providing your mobile device number or cell phone number to the Company, you knowingly consent to such communications from the Company or for the Company to use your cell phone number or mobile device number in accordance with the Company’s Website Terms of Use. In providing your number, you represent that you have the authority to agree to receive text messages at the telephone number that you provide to the Company, or from which you sent the text message request to us. You further acknowledge that no purchase is required to opt-in to this service, and you may opt-out of receiving such texts at any time by following the instructions from MDVISIT CLINIC. Therefore, care should always be taken to limit the Personal Information included in such messages, especially protected health information. Any such communications you receive from us will be administered in accordance with your preferences and this Policy.
We strive to maintain and process your information accurately. We have processes in place to maintain all of our information in accordance with relevant data governance frameworks and legal requirements. We employ technologies designed to help us maintain information accuracy on input and processing. Where we can provide you access to your Personal Information in our possession, we will always ask you for a username and password to help protect your privacy and security. We recommend that you keep your password safe, that you change it periodically, and that you do not disclose it to any other person or allow any other person to use it. To view and change the Personal Information that you have provided to us, you can log in to your account and follow the instructions on that webpage, or contact us directly for assistance.
We do not knowingly allow individuals under the age of eighteen (18) to create accounts that allow access to our Services. We do not target the Website to minors, and would not expect them to be engaging with our Website or Services. We encourage parents and guardians to provide adequate protection measures to prevent minors from providing information unwillingly on the Internet. If we are aware of any Personal Information that we have collected about minors, we will take steps to securely remove it from our systems.
This Policy does not apply to websites or other domains that are maintained or operated by third parties or our affiliates. Our Website may link to third-party websites and services. For example, if you click on an advertisement on this Website, you may be taken to another website that we do not own or control. These links are not endorsements of these websites, and this Policy does not extend to them. Because this Policy is not enforced on these third-party websites, we encourage you to read any posted privacy policy of the third-party website before using the service or website and providing any information.
Under the (i) General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, or “GDPR”), (ii) Data Protection Act 2018, (iii) the GDPR as it forms part of the law of England and Wales, Scotland and Northern Ireland (i.e., “UK GDPR”) as provided in the Data Protection Act 2018, and (iv) any other applicable data protection legislation of any country or other jurisdiction (collectively “International Data Protection Laws”) individuals have specific rights with respect to their Personal Information, or “personal data” as defined under the International Data Protection Laws. For the purposes of this Policy, the Company operates as a data controller. Any personal data we collect from you is processed in the United States and under the terms of this Policy. Any personal data we collect from you is processed in the legitimate interest of our business, and we provide our services to you as the lawful means of such processing. You may always withdraw your consent to our use of your personal data as described below. We will only retain your personal data for the time necessary to provide you the information and services to which you have consented, to comply with the law and in accordance with your rights below.
The Data Controllers are:
NAME: MDVISIT JV, LLC d/b/a MDVISIT CLINIC
ADDRESS: 220 West 6th Street, Little Rock, AR 72201,
EMAIL ADDRESS: [email protected]
As an international user, you can exercise any of the following rights, subject to verification of your identity, by notifying us as described below:
Submit Complaints or Questions. If you wish to raise a complaint on how we have handled your personal data, you can contact us as described below. You may also lodge a complaint in accordance with applicable Data Protection Laws. For example, if you reside in a European Union member state, you may lodge a complaint with the supervisory authority in your country. If you reside in the United Kingdom you may lodge a complaint with the United Kingdom’s Information Commissioner’s Office (UK ICO).
There may be instances where it may be necessary for us to transfer your information outside the European Union, United Kingdom, or another country where your data is collected (e.g., to our headquarters and various subsidiaries, or if we use third-party service providers from another country). In these circumstances, we will put in place suitable safeguards, for example, an intra-group data transfer agreement or standard contractual clauses to ensure that your information is processed securely and in accordance with this Policy and applicable regulations. If you require further information about the safeguards we put in place, you can request such information by contacting us by email at [email protected].
We use reasonable technical, administrative, and physical safeguards in order to protect your Personal Information, including PHI, against accidental loss and from unauthorized access, use, alteration, and disclosure. However, we can never promise 100% security. You have a responsibility, as well, to safeguard your information through the proper use and security of any online credentials used to access your Personal Information, such as a username and password. If you believe your credentials have been compromised, please change your password. Please also notify us immediately of any actual or suspected unauthorized use.
This Policy describes our current policies and practices with regard to the information we collect through this Website. We are continually improving and adding to the features and functionality of this Website along with the Services we offer. If we make any changes to this Policy, a revised Policy will be posted on this webpage and the date of the change will be reported in the “Last Revised” block above. You can get to this page from any of our web pages by clicking on the “Privacy Policy” link (usually at the bottom of the screen).
We value your opinions and welcome your feedback. To contact us about this Policy or your Personal Information, please email [email protected].
Please be aware that the services offered on this platform are with U.S. physicians via a virtual 2nd opinion service. Diagnosis may differ when the physician has had the opportunity to provide an in-person examination. The absence of the in-person examinations can affect the accuracy of the diagnosis and resulting opinion. Please also be aware that a virtual 2nd opinion will not establish a provider-patient relationship. The provide patient relationship can only be established when the patient signs a consent to treatment form in the physician’s physical clinic location in the United States.
